FAQS

ITEMS TO STORE

1. What can I store?

You can store your own personal belongings in the storage containers (provided free of charge) that we drop off at your place.

We can pick up individuals items like bikes, golf and hockey bags, snow sliders and toboggans, kayaks, artificial christmas trees, and certain furniture. Most customers store a few items like dining tables and chairs, patio furniture, mattresses, beds, dressers.

If you already have packed your belongings into your own cardboard moving boxes, then we will gladly pick them up and store them for you.

2. What can I store in the storage containers/boxes?

Most people use our containers as a ‘second closet’. It can be a rotation of seasonal stuff like storing winter clothes in summer and summer items in winter. And, you can store books, paper, documents, holiday decor, baby clothes, camping supplies and accessories.

3. What should I not put in the containers/boxes?
Anything flammable, breakable, edible or illegal.

4. Can I store lamps, glass, mirrors, plates and other fragile items?

No, it is not recommended to store items of highly breakable nature.

5. Does Valet Depot provide suitcases?

No. But we will gladly store your own suitcases.

ORDERING PROCESS

6. How do I place an order?
1. Please click on ‘Get Started’ on our website

2. First fill in the order form by selecting the type and quantity of storage boxes and / or items you would like to store.
3. Fill in your name and pickup information.

4. Then select the date and time you want us to drop off the storage boxes and/or pick you your items.

5. Once you have filled in the order form, you will be prompted for your billing information

6. Please note that your credit card will not be charged before the driver has been at your place and collected the items you will be storing. So, if you don’t know how many boxes or items you want to store, it is ok to order more than you think you need. Adjustments will be made to your order once the driver has picked up your final storage needs.

7. What if I don’t know how many boxes I need?

Not a problem. Go ahead and order as many boxes as you think you need. You will only be charged for the ones being used and the driver will re adjust the final count once he returns to our storage facility. Your credit card will not be billed before we have a final count of stored items at our warehouse.

8. Can I choose the day for you to come and drop off containers and wardrobe boxes and/or pick up my belongings?
Absolutely. Please use our online calendar to select the day you want us to come and pick up your items and/or drop off the storage containers/boxes. Standard booking requires a 48 hours prior notice, but rush service is available at an extra fee.

9. Can I choose a specific time of day for pickup and delivery?

Yes you can select if you want us to arrive in the morning (9a-12p), afternoon (12p-5pm) or evening (5pm-10pm). We will confirm the exact time (+/- 60 minutes window) on the day of the pickup.

10. How do I get my items back again?

Whenever you want your belongings back, all or partial, please call us at (514) 370-5757 or send an email to sales@valetdepot.ca. Please give us 24 hours notice for the driver to plan the delivery of your items. There is a $9.99 charge for deliveries.

STORAGE SERVICE

11. I’m looking for storage. Can you give me more information about the service you offer?

Valet Depot is a full service storage company.

* We come to you and pick up your stuff (we do the heavy lifting)

* We bring the items to our safe, secure warehouse in Montreal

* We deliver the items back to your doorsteps when you want them back

* We store item by item and box by box and you only pay for what you store

12. Are you a moving company – can you help with moving?

No. Valet Depot is not a moving company, but rather a storage company.

13. Is there a minimum?
Yes, there is a 1 month minimum storage fee, but no minimum on the number of items. You can store just 1 item if you want. Keep in mind that you are billed on a monthly basis even if you decide to store for just a few days or weeks.

14. Where do you store my stuff?
We bring your items to our safe, secure warehouse storage facility in Montreal. We have 2 locations, one in Lasalle and one in Mile-End.

15. Is it stored in a safe place? Secure? Temperature & humidity controlled environment?
Yes, very safe. So safe that the Government, banks, lawyers and large international companies store with us. We adhere to the strictest regulations in the storage industry, and have been for more than 25 years. The warehouse is heated and off limits to anyone other than our staff. There are cameras, pass codes and alarm systems preventing any unauthorized individual access to your stored belongings.

16. Do I have access to the warehouse where my items will be stored?
No. We don’t allow anyone inside the warehouse. But, you are more than welcome to visit our location and we’ll gladly have one of our authorized staff collect your items for you. Please allow us 24 hours notice to make it easier for us to plan the work.
Rush pickup and delivery service is available, but for a fee.

17. Is the pickup free?

The first five Small items (i.e items that can be lifted by one person and weight less than 18kg) are free. After the fifth item, any additional item will cost each $2 to lift.

For the larger items, the first item costs $24.95, then any additional item will cost $10 each.

If you do not live in the main floor, your pick up charges (calculated above) will have a 20% increase.

If you live in an apartment building and you do not live on the main floor AND do not have an elevator, your total transportation charges will have a 40% increase.

18.Does it cost anything to get my stored items returned to me?

First five Small items (i.e items that can be lifted by one person and weight less than 18kg) are free. After the fifth item, any additional item will cost each $2 to lift.

For the larger items, the first item costs $24.95, then any additional item will cost $10 each.

If you do not live in the main floor, your pick up charges (calculated above) will have a 20% increase.

If you live in an apartment building and you do not live on the main floor AND do not have an elevator, your total transportation charges will have a 40% increase.

There is no fee involved if you want to pick up the items at our warehouse, but please give us 24 hours notice.

19. Can I request 1 or more items back or have to get all or nothing?

Yes, you can have 1 or more or all of your items returned. Just call us at (514) 370-5757 or email at sales@valetdepot.ca to let us know when you want us to deliver the items back.